Terms and Conditions
These terms and conditions apply between you, the user of the website and LIT WICKS, the operator of the website litwickscandles.co.uk. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.
Intellectual property & acceptable use.
All content on the website, unless uploaded by users, is the property of LIT WICKS, our affiliates, or other relevant third parties. In these terms and conditions, content means text, graphics, images, software, data compilations, page layout, underlying code and software and any other form of information capable of being on a computer that appears on or forms part of this website, including such content uploaded by users. By continuing to use the website you acknowledge that such content is protected by copyright, database rights and other intellectual property rights. Nothing on this site shall be construed as granting by implication, or otherwise any license or right to use any logos or service mark displayed on the site without the owner’s permission.
You may not use the website for any of the following purposes.
A) in any way which causes, or may cause damage to the website or interferes with any other person’s use or enjoyment of the website.
B) in any way which is harmful, unlawful, illegal, abusive or harassing, threatening, or otherwise objectionable or in breech of any applicable law, regulation, governmental orders.
Limitation of liability
Nothing in these terms and conditions will limit or exclude any or your liabilities in any way that is not permitted under applicable law. We will not be liable to you in respect on any losses arising out of the event beyond our reasonable control. To the maximum extent permitted by law LIT WICKS trading as Litwickscandles accepts no liability to any of the following:
A) any business losses, such as loss of profits, income, revenue, anticipated savings, business contracts, goodwill or commercial opportunities.
B) loss or corruption of any data, database or software.
C) any special, indirect or consequential loss or damage.
Modifications to the services and prices.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service, or any part or content without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Payments will be made in GBP sterling through PayPal, credit and debit cards using a secure encryption using GoDaddy which is protected using a firewall.
Goods will only be dispatched once payment has been received in full.
We take every care to ensure that the description and specification of our products are correct at the time of sale. However, specifications and descriptions of products on this Website are not binding and are there only to give a general description of the products. While the style and colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour and style caused by the browser software or computer system used to view the products.
Data security is of great importance to LITWICKS and protect your data we have in place suitable electronic and managerial procedures to safeguard and secure data collected via this website. For the purposes of the Data Protection Act ’98. LITWICKS is the data controller.
Unless we are obliged or permitted by permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your data will not be disclosed to third parties, this is our affiliates and or other companies within our group.
When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you if there is a problem with your order. All this is necessary to process your order. Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. If password access is required for certain parts of the website, you are responsible for keeping that password confidential.
All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments and research.
All personal data is stored securely in accordance with the principles of the Data Protection Act ’98. You have the right to ask for a copy of any of your personal data held by LITWICKS.
Delivery and Returns
There is a £3.95 standard delivery charge for orders below £50 orders over £50 is shipped for free.
Once payment have been received in full your product will be dispatched within 2-3 working days and shipped via Royal Mail 2nd class signed for delivery. Your order will be delivered within 2 to 3 working days. Our couriers will require a signature on delivery.
If you are not completely satisfied with your purchase, simply return the item to us in its’ original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty, and a refund is made.